| General Questions What games can I run in 3D on iZ3D? -Here is the List of the 3D games that have been tested and approved by iZ3D Inc. We are sure there are some others that run in 3D, but we have not tested them yet. Why won't all games run in 3D? -Most modern games are designed with 3D information included. However, some older games, or even newer ones, either do not have 3D information built in, or have been designed using shaders and vertex algorithms that cannot be easily converted to 3D by our drivers. I see your list of supported games, but I don't see my game on there. Is there anything I can do about this? -Yes! The list of supported games is only a reference to the games we have tested and know work; however, with all the different games out there, we have not been able to test all of them. If your game is DX8 or DX9, there is a good chance that the game will work fine with our drivers. If the game doesn't, let us know and we will work the game into our next drivers. I want to use your monitor with a professional application, to use for modeling, etc. Will it work? -In general, our monitor needs a way to hook into the rendering of the application. Most professional applications either use regular OpenGL, or they use a special kind of a DirectX rendering window pane. Both of which do not usually work with our monitor out of the box. But if your application supports OpenGL Quad Buffer our monitor should work using the OpenGL Quad Buffer license. Please contact us for more information about professional applications if you are unsure. -It all depends on the game developer. Some games have been designed better than others, simply because the developers knew more about 3D than their counterparts. What are the best settings to experience highest quality 3D? -There is no single answer for that. It depends on individual viewing preferences. Standard settings should work for most people, but if you don't like what you see, try changing contrast and brightness settings on iZ3D, and/or your GPU drivers. Can I use iZ3D as a regular monitor? -Yes, you certainly can. Exit 3D and just take off your polarized glasses, and you will be able to use it as a regular monitor. Can I play 3D DVD's or show 3D pictures? -Yes you can. iZ3D has a special Movie Player Classic that will play 3D movies and show 3D pictures in the following formats: Side by Side, Over/Under, and Interlaced. Videos and pictures must be in a left/right single file format. What is the best distance and angle to look at 3D? -There is no single answer for that. It depends on individual viewing preferences. We suggest that you look from different angles and distances to find the best viewing spot for yourself. The monitor has a 120/90 degree viewing angle. I am running on a Vista operating system. Will this monitor work with Vista? -Yes. This monitor is Vista compatible. Can I watch HD movies on the iZ3D monitor? -Yes, you can watch HD Movies on the iZ3D; however, the movies will not be 3D. Only stereoscopic movies can be viewed in 3D. I am running a 64-bit operating system. Do the iZ3D drivers support this? -Yes, the iZ3D Drivers support 64-bit versions of Windows XP, Windows Vista, and Windows 7 Does the monitor support SLI configurations? -Not at this time. With most SLI or Crossfire configuration, three of the four ports are disabled. The iZ3D monitor requires at least two ports. We urge our customers to refer to NVidia or ATI about changing this problem. We are currently testing experimental configurations using Crossfire configurations and will inform our users when this becomes available. My computer configuration includes two monitors and one graphics card. Can I use the iZ3D monitor and my existing monitor together? -No. The iZ3D monitor requires two outputs on the video card. If you have two video cards, you can set them up where they work separately (non-SLI or Crossfire configuration) and connect the iZ3D to one video card and your other monitor to the other video card. Technical Support Questions When I look at the Stereo Test Image with the iZ3D glasses on, one eye is much darker than the other. What is causing this? -There could be two possibilities. One issue could be that your gamma settings could be incorrect. Please ensure that your gamma settings are set at 'Default'. The second issue could be a disabled front panel. Press and hold the Power button on the monitor until it shuts off. Shut down your computer and unplug all cables from the monitor. After you have unplugged everything, plug all cables back into the monitor. Ensure that all cables are plugged in snug and tight. Turn on the monitor before starting your computer. When I run my favorite game and I put the iZ3D glasses on, I can see my desktop in the background. -The iZ3D drivers are not injecting correctly. Anytime you see the desktop in the game with the iZ3D glasses on, this means that the iZ3D drivers are not working. Please make sure that the latest version of drivers are correctly installed. When I start my computer, the monitor screen turns white and I can't see anything. What can I do? -When your computer boots up, it should detect which panel is primary; however, it may make a mistake and choose the wrong one. If your monitor is white upon startup, put the iZ3D glasses on, install the iZ3D drivers and the installation will fix this problem. I use the iZ3D drivers, but NVidia just came out with their beta stereo drivers. When I go to start a game, everything freezes. What did I do wrong? -The NVidia beta Stereo Drivers and the iZ3D drivers do not work well together. It is recommended that these drivers not be ran at the same time. iZ3D recommends that the latest NVidia or ATI forceware drivers be installed. NVidia Stereo drivers require a older forceware version. I installed the iZ3D drivers, but I didn't install the latest DirectX drivers when it prompted me to. When I go to run a game, it gives me a DirectX error. -The iZ3D drivers require the August 2007 release of DirectX 9.0c or later. Please install this version. I installed the driver from the CD that was included in the monitor box, but 3D is not working. How do I fix this? -We recommend that you update your iZ3D drivers from the here. Updates can often fix problems that you may be having. Please check back regularly for updates. I've ordered my iZ3D monitor today. When can I expect it to be shipped? -Once the order is placed with iZ3D, it is then forwarded to UPS. Processing time can take up to 48 hours. You will receive an email from 'Quantum View' with a tracking number once it has been shipped. I am trying to use Peter Wimmer's Stereoscopic Player, but it doesn't work in 3D. -Peter Wimmer's Stereoscopic Player is not supported by the iZ3D drivers. iZ3D has its own stereo viewer. You can download it here. Billing and Ordering Questions I received the monitor outside the U.S., but UPS is saying I owe Customs Duties. Why do I owe this money? -Customs Duties are the customer's responsibilities. Why are the shipping costs to my country so high? -iZ3D uses United Parcel Service (UPS) to support your shipping instructions. All shipping charges are based on UPS charges. -Refunds are given as long as the monitor is returned within 15 days of purchase. A 25% restocking fee is charged to the customer. First, you must fill out a support ticket here, with your intention of return. You will be given further instructions there. Once the monitor has been received, it will take 2-3 weeks for the refund of the sales price, plus tax, minus the 25% restocking fee. |